Welcome to the llona Frequently Asked Questions page. We are here to help you have the best possible shopping experience. If you need further assistance, please do not hesitate to contact us.
1. How long will it take to receive my order?
Handling time is 1–2 business days. Transit time is 7–9 business days. Estimated total delivery is 8–11 business days. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order shipped within the United States ships free, with no minimum purchase. See our Shipping Policy for details.
3. Where is llona located?
llona is a United States based online business offering a curated selection of high quality home goods, with shipping available within the United States.
4. What if I receive a defective product?
Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Refund Policy.
5. Can I cancel my order after it is placed?
Yes, within 24 hours of placing it. Contact support as soon as possible so we can catch the order before it enters processing.
6. What is your return policy?
Simple and hassle free. You have 30 days from delivery to return an item, and our team walks you through it. See our Refund Policy.
7. When will I receive my refund after returning a product?
Once your return arrives and passes inspection, your refund is initiated to the original payment method within 7 business days, depending on your payment provider. See our Refund Policy.
8. Do you offer any warranties or guarantees?
Yes, a 30 day warranty applies to all purchases. See our Refund Policy.
9. How can I contact customer support?
Through our Contact Us page, or directly at info@llona.us.
10. Do you ship internationally?
Not at this time. Shipping is exclusively within the United States.
11. Do you have a physical store location?
No, llona is online only. That keeps our pricing competitive and lets us carry a wider selection.
12. Can I place a bulk order for my business or organization?
Yes. Bulk orders are available. Contact customer support for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are laid out in our Refund Policy. Write to us and we will arrange it.
14. How can I track my order?
Once your order ships, you can follow it on our Order Tracking Page.
Contact Information
Store Address: 10506 Central Ave NE, Blaine Minnesota 55434, United States
Store Email: info@llona.us
Store Phone: +17633345233
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Central Time)
We do our best to reply to your e-mail within 1–2 business days.