Refund policy

Last Updated: September 3, 2026

At llona we want you to be glad you bought the piece. If for any reason you are not, returning it is simple and free of hassle.

Order Cancellations

You may cancel your order within 24 hours of placing it by writing to info@llona.us with your order number. After that window we cannot guarantee cancellation, as your order may already be in processing. Once an order has been dispatched, cancellation is no longer possible, though you may return the item after delivery under this policy.

30 Day Easy Returns

You have 30 days from the day your order arrives to return items. To be eligible, items must be unused, in original condition, and returned with their original packaging, tags, and accessories. Our support team will guide you through the process. Restocking fee: $0. We do not charge restocking fees.

Return Policy Overview

Return Window: 30 days from the day your order arrives.
Condition: unused and in original condition with all packaging, tags, and accessories.
Easy Returns: our support team walks you through it.
Restocking Fee: none.

Return Costs

Defective or Incorrect Products: no cost to you if the item is wrong, arrives damaged by the carrier, or is defective in any way.

Change of Mind: you are responsible for the actual return shipping cost if the wrong item was ordered, the item does not fit, or it is no longer wanted. Original shipping costs are non refundable.

How to Return an Item

1. Contact Us. Email info@llona.us with your order number and the reason for the return.
2. Pack Your Item. Repack it securely in its original packaging with all accessories, tags, and documents.
3. Send It Back. Ship your return using the instructions in your return authorization email, with the carrier or method recommended there.

Refund Process

Inspection: once your return reaches us we inspect the item against our return criteria.
Refund Timing: after approval, please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.

Exchanges

We accept exchanges. If you would like a different size, color, or product, email info@llona.us and we will arrange it quickly.

Order Not Delivered

If your order has not arrived within the expected delivery window, email info@llona.us with your order number. We will investigate with the carrier, and if the package is confirmed lost we will issue a full refund to your original payment method or send a replacement at no additional cost.

Non Returnable Items

For hygiene and safety reasons some items cannot be returned. These products are clearly marked as non returnable on their product pages.

Changes to This Policy

We may update this Return and Refund Policy at any time. Any changes appear on this page with a revised Last Updated date, and we encourage you to review it periodically. Continued use of our website after a change constitutes acceptance of the updated policy.

Questions? Visit our FAQ page or contact our customer service team.

Contact Information

Store Address: 10506 Central Ave NE, Blaine Minnesota 55434, United States
Store Email: info@llona.us
Store Phone: +17633345233
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Central Time)
We do our best to reply to your e-mail within 1–2 business days.